FAQ
Creation and management of customer account
Q: How do I create a customer account?
A: To create an account, click on the icon 
at the top right of the site, then click "Create an account". Fill in the requested information and confirm your registration.
Q: Is it mandatory to create an account to order?
A: No, creating an account is not required to place an order. However, it is recommended to benefit from customer benefits, such as order tracking, purchase history, club code redemption, and access to the loyalty program.
Q: How do I change my personal information?
A: Go to your customer area to update your data (address, password, etc.).
Q: I forgot my password, how do I reset it?
A: Click "Forgot your password?" on the login page and follow the instructions to receive a reset link by email.
Q: How do I delete my customer account?
A: If you wish to delete your account, please contact our customer service by email at support@badminland.fr.
Orders and Payments
Q: What payment methods do you accept?
A: We accept payments by Credit Card, Shop Pay, PayPal (cash or 4 times), and SEPA bank transfer.
Q: Can I pay in installments?
A: Yes, payment in installments is possible with PayPal (up to 4 times) for an amount between €30 and €2,000.
Q: Can I change or cancel my order after I place it?
A: If your order has not yet been processed and shipped, please contact us promptly by email at support@badminland.fr, stating your order number to make an order modification or cancellation.
Delivery
Q: Do you offer free shipping?
A: Yes, delivery is free to a Relay Point for all orders of at least €60 in mainland France. Delivery is free by Colissimo for all orders of at least €100 in mainland France.
For orders below these amounts, delivery charges apply depending on the carrier chosen.
Q: What are your delivery times?
A: Delivery times vary between 2 and 5 working days depending on your location in mainland France.
Q: What carriers do you use?
A: We work with reliable carriers such as La Poste and Mondial Relay to ensure fast and secure delivery.
Q: Do you ship internationally?
A: Currently, we only deliver to mainland France and Belgium. However, we are working to expand our delivery areas.
Q: How can I track the progress of my package?
A: You can track your package using the shipping number you received by email from us. Please enter the shipping number on the order tracking page on our website by clicking here.
Q: How do I collect my package with Mondial Relay?
A:
- Collect your package from a Relay Point ®️ :
After presenting an identity document (identity card, passport, driving license) or communicating your withdrawal code , received by e-mail or SMS, to the merchant , the latter will give you your package.
- Collect your package from Lockers :
Simply enter your pickup code on the Locker screen to access your package. Your pickup code may be shared with a third party so they can retrieve the package for you.
Q: How many days do I have to collect my package from a Locker or Point Relais®️?
A:
- In Locker, the time to collect your package is 5 days (Sundays and public holidays included). Our Lockers have wide opening hours, allowing you to collect your packages at the time of your choice.
(If your package is delivered on a Wednesday, you will have until the following Monday inclusive to collect it.)
- In Point Relais®️, you have 8 calendar days to collect your package (Sundays and public holidays included)
If you are unable to collect or have your package collected within the specified timeframe, your package will be returned to the sender. ⚠️Please note that it is not possible to extend the retention period for your packages ⚠️
Promotions and Loyalty
Q: How do I enter the club code?
A: You must enter the club code provided by your club when you created your account on our website. This code provides access to exclusive benefits reserved for members of your club.
Q: I forgot to enter my club code or I want to add one to my customer account, what should I do?
A: If you forgot to enter your club code when creating your account or if you would like to add one, please contact our customer service by email at support@badminland.fr or via our contact form , specifying your request. We will be able to verify your request and, if eligible, add the code to your account.
Q: I want to delete or change my club code, how do I do this?
A: Once your club code is entered when you create your account, it cannot be changed directly. If you wish to change or delete it, please contact our customer service team by email at support@badminland.fr or via our contact form , specifying your request.
Q: Do you offer promotional codes?
A: Yes, we regularly offer promotional codes.
Q: Do you have a loyalty program?
A: Yes, we offer a points-based loyalty program. With every purchase, you earn points that you can redeem for discounts on future orders. The more you order, the more you save! You'll find details on our website.
Q: Do you offer any special gifts or promotions?
A: Currently, for any order of €60 or more, we offer a personalized metal water bottle with the Badminland logo.
Products and Services
Q: What types of products do you offer?
A: We offer a wide range of badminton equipment, including rackets, shuttlecocks, textiles, shoes, and accessories.
Q: Do you work with specific brands?
A: Yes, we collaborate with well-known brands like FZ Forza, Victor, CBX.
Q: Do you offer a flocking service?
A: Yes, we offer a custom flocking service for jerseys. To learn more or request a quote, contact us by email at support@badminland.fr. We will be happy to assist you!
Returns and after-sales service
Q: How do I return a product if I am not satisfied?
A: You have 14 days after receipt to return your product. Contact our customer service for information by email at support@badminland.fr
Q: Are the products guaranteed?
A: Yes, all our products are covered by a legal warranty against defects in conformity. Details specific to each product are indicated on the product page.
Projects and Partnerships
Q: Do you work with badminton players?
A: Yes, we are considering AMBASSADOR partnerships with ranked players to promote our products. More information to come...
Q: Do you have any development plans?
A: We plan to open a physical store in Seine-et-Marne (77).